Privacy Policy

Last Revised: July 13, 2026

This privacy policy (this “Privacy Policy”) applies to all of the services and products offered by LogicMark, Inc. (“LogicMark”, “we,” “us,” or “our”), including our website, located at https://www.logicmark.com/, our mobile applications (the “LogicMark Apps”), and all features and functionalities therein (collectively, the “Services”). We have created this Privacy Policy to explain what information we may collect, how we may use that information, and who we may share that information with.

In some cases, the Services may be used by caregivers, family members, or other authorized individuals who provide information about another person (such as a patient or device user). When we refer to “you,” we mean the individual using the Services and, where applicable, the individual whose information is provided through the Services. If you provide information about another person, you represent that you have the authority to do so and to permit us to collect, use, and share that information as described in this Privacy Policy.

This Privacy Policy does not address the privacy practices of any third parties that we do not own or control. By using or accessing the Services, you agree to the terms of this Privacy Policy and the accompanying Terms and Conditions. We encourage you to read this Privacy Policy to help you make informed decisions.

1. Information We Collect and Receive.

You authorize us to collect and receive the information set forth in this Section 1 (collectively, “User Information”) while providing the Services. Not all categories of User Information listed herein are collected from all products or users.

Identifiers. When you sign up to become a user, contact us, or use the Services, we may collect certain identifiers, such as your name, email address, username and password, postal address, phone number, IP address, and other similar identifiers. We collect such information only when you voluntarily provide it to us or when it is automatically collected through your use of the Services as set forth in Section 2 below.
Characteristics of Protected Classifications and Demographic Information. We may collect certain demographic information, such as gender, sex, age, disability status, race, ethnicity, military/veteran status, or marital status, when you voluntarily provide such information to us in connection with your use of the Services.
Commercial Information. If you choose to make a purchase or subscribe to a feature or service of ours that requires a fee, you may be required to provide us with your payment information, such as your bank account numbers, credit card or debit card numbers, account details, ACH information, and similar data (“Payment Information”). We may also maintain records of products or services purchased or to which you have subscribed. Such Payment Information may be collected and processed by us or our third-party payment vendors pursuant to their privacy policies and terms of use.
Internet or other Electronic Network Activity Information. We may automatically collect information regarding your activity on or interaction with the Services, including IP address, date and time of access, browser type, search queries, performance metrics, usage data, and other information related to your use of the Services. This information may be collected through cookies, analytics tools, and similar technologies used by us and our third-party analytics providers. Please see Section 2 below for more information.
Geolocational Information. We may automatically collect geolocational information from your device, wireless carrier or certain third-party service providers (“Geolocational Information”). You may decline, through our website, the LogicMark Apps or otherwise by contacting us as set forth herein, to allow us to collect such Geolocational Information; however, doing so may limit certain features or functionalities of the Services. Please note that certain devices or features of the Services depend on geolocational information and may not operate, or may be unavailable, if such information is not collected.
Audio, Electronic, Visual or Similar Information. We may collect audio, video, or other electronic information through certain devices used in connection with the Services, including through devices designed to detect specific sound or visual patterns associated with potential incidents, such as loud noises, motion, or visual indicators indicative of a fall, crash, or other safety-related event. Audio and video analysis occurs locally on your device. Audio or video data is collected and transmitted to our servers only if a qualifying event is detected. Such data may be processed locally or in the cloud for the purpose of analyzing and responding to safety-related incidents.
Sensitive Personal Information. We may collect certain sensitive personal information as defined under applicable privacy laws, such as account log-in credentials and payment-related financial information, including bank account numbers, credit or debit card numbers, and ACH information. We may also collect precise Geolocational Information. In addition, we may collect limited health-related information, such as information on medications, medical history, lifestyle habits, pain, body traits, exercise activity and motion, and height and weight, only if you voluntarily provide such information to us.
Inferences. We may draw inferences from the information we collect to create profiles reflecting preferences, characteristics, behaviors, or usage patterns related to your interaction with the Services and the products or services we offer.

2. Information We Collect Automatically.

When you access or use the Services, we may automatically collect or receive certain information regarding you and your use of the Services, your interactions with us and information regarding your computer or mobile devices used to access the Services, which may include, without limitation, information regarding: (i) your activity, such as IP address, date and time, browser type, search queries and other performance and usage data; and (ii) your device, operating system and version, carrier and network type.

Cookies

We may use session cookies, which expire once you close any of the Services, persistent cookies, which stay on your device or browser until you delete them, and other technologies to help us collect data and to enhance your experience with the Services. Cookies are small text files used to recognize a repeat visitor to a website or application. We may use cookies for various purposes, including to: (a) personalize your experience; and (b) analyze which portions of the Services are visited and used most frequently. If you do not want us to deploy cookies in the Services, you can opt out by setting your mobile device or browser to reject cookies. Your ability to use certain Services features may be affected if you disable cookies.

We do not currently respond to browser “Do Not Track” signals, but we recognize legally required browser-based opt-out preference signals where applicable.

3. Information Collected by or Through Third Parties.

We may share User Information about your activity on the Services with third parties for service-related purposes consistent with this Privacy Policy. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and other technologies for such purposes or to help analyze usage of the Services and to support the operation, maintenance, and improvement of the Services. In addition, we may share anonymized and aggregated information with third parties for analytics and research.

In limited circumstances, we may also share User Information with third parties that provide services to users on our behalf, such as senior living facilities or care providers, where necessary to deliver the Services, support remote health monitoring, or respond to safety‑related events or emergencies.

4. How Information May Be Used.

We may use User Information to: (i) provide, operate, and improve the Services; (ii) process a request or communicate with you including via email, text message, push notification and/or telephone call; (iii) handle billing and account management; (iv) administer promotional programs; (v) solicit your feedback; (vi) inform you about our products and services; and (vii) inform you and your caretakers about any pattern changes, medicine adherence or other changes or activities that have been set up for notification.

In addition, we may use and disclose certain User Information to your designated caretakers, emergency contacts, or emergency responders (such as emergency medical technicians or 911 services) in connection with identifying, assessing, or responding to an emergency or suspected emergency or to support the alerting, monitoring, safety, or other emergency‑related features of the Services.

In an ongoing effort to better understand our users and the Services, we may analyze certain User Information in anonymized and aggregate form to operate, maintain, manage, and improve the Services. This aggregate information does not identify you personally. We may share or license this aggregate data as further described in Section 5 below.

We and the third-party technology providers with which we work may use third-party analytics services to evaluate your use of the Services, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Services and usage. These third parties may use cookies and other technologies to help analyze and provide us the data. You consent to the processing of data about you by these providers in the manner and for the purposes set out in this Privacy Policy. If you opt out of any such service, through our website, the LogicMark Apps or otherwise by contacting us in writing as set forth herein, you may not be able to use or access the full functionality of our Services.

5. How Information May Be Shared.

We may share your User Information for a variety of reasons to facilitate the Services and as further outlined below.

We do not, and do not plan to, sell your personal information or share it with third parties for cross-context behavioral advertising.

We may share User Information with third parties to perform functions on our behalf, including, without limitation, technical assistance, customer service, marketing assistance and administration of promotional programs. These third parties will have access to the User Information only as necessary to perform their functions and to the extent permitted by applicable law.

We may also share or license anonymized and aggregated information that does not identify you personally with our affiliates, agents, business and promotional partners, and other third parties for lawful purposes. We may also disclose aggregated user statistics to describe the Services to current and prospective business partners and investors and to other third parties for other lawful purposes.

We may share some or all of your User Information with any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us. As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, User Information may be part of the transferred assets without notice to you.

To the extent permitted by law, we may also disclose User Information: (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such User Information is necessary or advisable, for example, to protect the rights, property, or safety of us or others.

We may share User Information for any other purposes disclosed to you with your consent.

The table below provides additional details on what information we may share and for what purposes.

Categories of Personal Information	Third Parties	Purpose for Sharing
Identifiers, such as name, email address, username phone number, IP address, and other similar identifiers.	Service providers and affiliates; marketing and related analytics providers	To operate and provide the Services, communicate with users, and analyze usage to improve the Services.
Characteristics of protected classifications and demographic information, such as gender, sex, age, disability status, race, ethnicity, military/veteran status, or marital status.	Service providers and affiliates	To personalize the Services and improve functionality for users.
Commercial information, such as information related to products and services that you have purchased or used, transaction information, payment method information and other financial information.	Service providers and affiliates	To process payments, provide and improve the Services, and manage accounts.
Internet or other electronic network activity information, such as IP address, browser type, search queries, usage metrics, and performance data.	Service providers and affiliates; marketing and related analytics providers	To monitor, analyze, and improve the Services, provide relevant features, and perform analytics.
Geolocational Information, such as device location, zip code, city, and country or territory.	Service providers and affiliates	To enable location-based features (e.g., emergency alerts), improve Services, and provide analytics.
Audio, electronic, visual or similar information, such as a qualifying sound event indicative of a fall or crash.	Service providers and affiliates	To detect incidents, operate devices, and improve the Services.
Sensitive personal information, such as account login credentials, precise Geolocational Information, Payment Information, or voluntarily provided health-related information.	Service providers and affiliates	To provide and operate the Services, process payments, enable device features, and improve user experience.
Inferences, such as profiles created from your information, usage patterns, preferences, or behaviors.	Service providers and affiliates	To personalize and improve the Services and provide analytics.

6. How We Use Automated Decision-Making Technologies.

Automated decision-making technology (“ADMT”) refers to technologies, including artificial intelligence, that use and process personal information to make decisions either entirely or almost entirely without human intervention or with minimal human involvement. If you elect to use devices with these functions, we may use ADMT to support certain features of our Services, including functions such as incident detection, emergency alerts or notifications, predictive analytics, and activity monitoring.

Decisions Made Through ADMT. Depending on the Services you engage and the devices you use, we may use ADMT to: (i) detect potential emergency events, such as falls or accidents, using device sensors and auditory detection; (ii) generate alerts or notifications to the user, caregivers, call facilities, or other designated recipients based on incident detection; (iii) predict potential fall risks based on activity patterns, sleep changes, medication adherence, and other health information that you voluntarily provide to us; and (iv) evaluate geofence breaches for users who opt in to location-based monitoring.
Categories of Information Processed. When using ADMT, we may process different types of User Information, including:
- - Identifiers: device ID, account credentials, IP address, and home address;
  - Geolocational Information: GPS location, geofence coordinates, and device location when alerts are triggered;
  - Audio, Electronic, and Sensor Data: qualifying sound events detected by a device, device activity metrics, and environmental signals;
  - Voluntarily Provided Health-Related Information: medication intake, activity tracker data such as steps and sleep patterns, and other voluntarily provided health information;
  - Inferences: predictive fall risk scores, activity trends, and behavioral patterns derived from your data; and
  - Aggregate or Anonymized Data: used for model training, analytics, and improving device functionality.
Purpose of ADMT. We may use ADMT to (i) provide emergency alerts and notifications to users, caregivers, monitored facilities, and other designated recipients; (ii) provide individualized healthcare-related information for device users, including an assessment of fall risk; (iii) improve device and Service performance, predictive accuracy, and overall user safety; and (iv) analyze trends in anonymized and aggregate data for research, improvement of AI models and algorithms, and other operational insights.
Information about our ADMT. Our devices and Services may use ADMT developed by us or by third parties, including pre-configured algorithms designed to detect specific events based on predefined criteria. We do not currently rely on third-party services to process User Information via ADMT.
Sharing Information Processed by ADMT. You may elect to opt into certain monitoring features that may be used in connection with ADMT, such as geofencing, predictive fall alerts, and medication adherence tracking. If you elect to do so, we may provide alerts or other information generated by ADMT to caregivers, call facilities, or other monitoring services as directed by you.
Your Rights Regarding ADMT. Please see Sections 8 and 9 for more information on how to request information about or opt out of the use of ADMT or to exercise your other privacy rights. If you opt out of certain features, some device functionality may be limited or unavailable.

7. How We Protect Your Information.

We protect User Information by safeguards appropriate to the sensitivity of the User Information. We take reasonable steps to protect personal information provided via the Services from loss, theft, misuse and unauthorized access or disclosure, however, no internet or email transmission is ever fully secure or error-free. Due to the nature of the internet, there is a possibility that unsecured email or internet transmissions may be intercepted and read by third parties. We assume no responsibility for interception of User Information that you send in any unsecured email message or other internet transmission to or from the Services. Therefore, you should take special care in deciding what information you send to us via the Services, email or other internet transmission. YOU ACKNOWLEDGE AND AGREE THAT DESPITE OUR EFFORTS, THERE MAY BE TIMES OR SITUATIONS WHEN YOUR USER INFORMATION IS INADVERTENTLY DISCLOSED BY US OR BY A THIRD PARTY TO WHOM WE HAVE DISCLOSED YOUR USER INFORMATION. EXCEPT AS PROHIBITED BY APPLICABLE LAW, YOU HEREBY ACCEPT THAT RISK AND WAIVE ANY AND ALL CLAIMS, CAUSES OF ACTION, DAMAGES AND LIABILITY AGAINST US IN THE EVENT OF SUCH INADVERTENT OR NEGLIGENT DISCLOSURE OF USER INFORMATION.

8. Your Privacy Rights.

Depending on the state in which you reside, you may have certain rights relating to the collection, use, disclosure, and other processing of your User Information. The exact scope of these rights may vary by state:

Right to know what personal data we have collected. You may have the right to know whether we process your User Information and to request what User Information we have collected about you, including (i) the categories of User Information we have collected; (ii) the categories of sources from which the User Information is collected; (iii) the business or commercial purposes for collecting, selling, or sharing that User Information; (iv) the categories of third parties to whom we disclose User Information; and (v) the specific pieces of information that we have collected about you.
Right to data portability. You may have the right to access your User Information in a portable format.
Right to deletion. You may have the right to request that we delete User Information that we have collected from you, subject to certain legal exceptions. For example, we may need to retain User Information to provide requested products and services or fulfill legal obligations.
Right to correction. You may have the right to request that we correct inaccurate or incomplete User Information that we hold about you.
Right to restriction. You may have the right to restrict or object to certain uses of your User Information.
Right to limit the use of sensitive personal information. You may have the right to limit our use and disclosure of sensitive personal information we collect about you.
Right to opt out of selling, sharing, or profiling. You may have the right to opt out of the processing of your User Information for purposes of targeted advertising, the sale of User Information, or profiling activity in furtherance of decisions that produce legal or similarly significant effects. As of the date of this Privacy Policy:
- We do not process User Information for the purposes of targeted advertising;
- We do not sell User Information in exchange for money;
- We may engage in profiling activity based on your personal data that produces legal or similarly significant effects, as further described in Section 6.
Right to access User Information processed by ADMT. You may have the right to request information about the use, logic, significance, and potential consequences of any automated decisions we make using your User Information, to the extent required under applicable state privacy laws.
Right to opt out of ADMT. You may have the right to opt out of automated decision-making with respect to your User Information.
Right not to be retaliated against for exercising your privacy rights. You have the right to exercise any of your privacy rights without fear of retaliation, discrimination, or adverse treatment by us. However, you acknowledge and agree that certain choices you make regarding your privacy settings or preferences – such as opting out of specific data processing or sharing – may limit or restrict your ability to access or use certain devices, features, or Services. Such limitations are a direct result of your privacy choices and do not constitute discrimination or retaliation.

Additional California Privacy Rights

California residents may make certain requests about their personal information under the California Consumer Privacy Act (the “CCPA”) as set forth above. In addition:

If we ever sell your personal information to third parties for purposes of cross-context behavioural advertising, we will provide you with appropriate notice and the ability to opt out of such disclosures.
If we ever offer financial incentives in exchange for your personal information, we will provide you with appropriate notice of such incentives.
In the limited circumstances that we process sensitive personal information as defined in the CCPA and as described above (such as log-in information and precise Geolocational Information), we do not use or disclose it other than for disclosed and permitted business purposes. We do not use or disclose this information in a manner that would trigger the right to limit its use under the CCPA.

“Shine the Light” Disclosure

If you are a customer and a California resident, you are permitted under California law to request certain information once per year regarding our disclosure of “personal information” (as that term is defined under applicable California law) to third parties for those third parties’ direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

9. How to Exercise Your Privacy Rights.

We shall not use or share your User Information for purposes other than those for which it was collected, except with your consent or as required by law. Your User Information shall be retained only as long as necessary for the fulfilment of those purposes or as otherwise required by applicable law. User Information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made anonymous.

To make a request regarding your User Information—including to know, access, delete, correct, restrict, or opt-out of selling or sharing User Information or automated decision-making, or for any other privacy-related request—please contact us by email at [email protected] or call us toll-free at 1 (800) 519-2419. We may verify the request by asking you to provide information that matches information we have on file about you. You can designate an authorized agent to exercise these rights on your behalf, but we will require proof that the agent is authorized to act on your behalf and may ask you to verify your identity with us directly. In some cases, you may be able to exercise certain rights by editing your profile or deleting your account.

In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any of our marketing e-mails. We will use commercially reasonable efforts to process such requests in a timely manner, in accordance with applicable law. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. You cannot opt out of receiving transactional e-mails related to the Services (e.g., requests for support). We may also deliver notifications to your mobile device (e.g., push notifications). You can disable these notifications by deleting the relevant service or by changing the settings on your mobile device.

If we decline to take action regarding a request you have submitted, you may submit an appeal by sending an email to [email protected]. We will respond within the time frame required by applicable state law.

10. Important Notices to Non-U.S. Residents.

The Services and their servers are operated in the United States and are intended solely for individuals located in the United States. We do not offer or provide the Services to individuals located outside the United States.

If you access or use the Services from outside the United States, you do so on your own initiative and at your own risk and are responsible for compliance with applicable local laws. Please be aware that any User Information may be transferred to, processed, maintained, and used on computers, servers, and systems located in the United States, where privacy and data protection laws may not be as protective as those in your jurisdiction. By accessing or using the Services and to the extent permitted by law, you hereby irrevocably and unconditionally consent to such transfer, processing, use, and storage in the United States.

11. App Stores; External Websites.

Your app store (e.g., Apple App Store or Google Play) may collect certain information, including User Information, in connection with your use of the LogicMark Apps. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third party’s applicable privacy policies. Our website, the LogicMark Apps and other Services may contain links to third-party websites. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

12. Children.

The Services are not directed to children under the age of 13. We adhere to the Children’s Online Privacy Protection Act (COPPA) and will not knowingly collect User Information from any child under the age of 13. We ask that minors not use the Services. If a child under the age of 13 has provided us with User Information, a parent or guardian of that child may contact us and request that such information be deleted from our records.

13. Changes to This Privacy Policy.

This Privacy Policy is effective as of the date stated at the top of this page. We may change this Privacy Policy from time to time. If there is a change to this Privacy Policy that might materially affect your rights or the way that we use or disclose your User Information, we will notify you prior to the change becoming effective by means of a message on our website. We encourage you to look for updates and changes to this Privacy Policy by checking the “Last Revised” date when accessing our website, mobile applications, or other Services. By accessing the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of User Information is governed by the version of this Privacy Policy in effect at the time we collect the User Information. Please refer back to this Privacy Policy on a regular basis.

14. Contact Us.

If you have questions about this Privacy Policy, please e-mail us at [email protected] with “Privacy Policy” written in the subject line or mail us at the following address: LogicMark, Inc., Attention: Legal/ Privacy Officer, 2801 Diode Lane, Louisville, KY 40299.