FreedomAlert

Why should I buy FreedomAlert?

FreedomAlert allows you to connect with friends and family in times you need help, or it can connect you with 911 in an emergency.

How does FreedomAlert work?

With the push of a button, you can call up to 4 pre-programmed contacts or 911 directly–to come to assist you. If medical assistance is needed, they can call 911 to dispatch emergency services.

Does the FreedomAlert need to connect to a landline?

Yes, the FreedomAlert uses your landline to connect to emergency services. Plug the device’s telephone cord into a wall or telephone jack, the device is compatible with VOIP.

What if my pre-programmed contact does not pick up?

FreedomAlert will call the next contact and continue to cycle through until someone picks up or forwards the call to 911.

Can I receive calls on the FreedomAlert?

No, this is a one-way device. You can press the button to call friends and family or 911, but they cannot call you back on the pendant.

Is FreedomAlert a mobile device?

No, FreedomAlert is an in-home personal emergency response device. It must always be plugged into a telephone jack. 

How far away from the base unit can I be with FreedomAlert?

Your device has a 600-foot communication range with the base unit.

Does FreedomAlert have GPS location services?

The device is connected to a landline, 911 can locate where a LogicMark device is calling from within a 600-radius of the base unit.

How do I charge my FreedomAlert?

The base unit must always stay plugged in, but it does have a 24-hour battery backup in case of power outages. 

The pendant uses a lithium-ion battery, which lasts for up to 4 months. To recharge the battery, place it in the base unit battery charging port.

I am having trouble installing my FreedomAlert. Can you assist me?

Check out our Customer Support page to call, email or live chat with us. 

Are there monthly fees or subscriptions required to use FreedomAlert?

No, as an unmonitored personal emergency response system you will NEVER have to pay a monthly fee or subscription.

Do you have to be near a base station for 911 to hear you?

No! Because the FreedomAlert is a cellular phone, you speak directly to a 911 emergency operator instantly through the pendant.

Is the FreedomAlert waterproof?

It is not waterproof, but it is water-resistant (meets IPX-5 standards). You may wear your device in the bath or shower, but do not submerge it under water.  

What is the warranty coverage for FreedomAlert?

It is covered under a 1-year limited warranty. Details here >

GuardianAlert911

How does GuardianAlert911 work?

With a press of a button, this device connects directly with 911 to dispatch first responders in emergencies.

Can I receive calls on GuardianAlert911?

No, this is a one-way device. You can press the button and call 911, but they cannot call you back on the pendant.

How do I charge my GuardianAlert911?

To charge your device, place it on the charging station included with purchase. We recommend charging GuardianAlert911 once a month.

How long does the GuardianAlert911 battery last for?

The device’s battery will last for 1 month or more on one charge.

I am having trouble installing my GuardianAlert911. Can you assist me?

Check out our Customer Support page to call, email or live chat with us. 

Does the GuardianAlert911 need to connect to a landline?

Yes, the GuardianAlert911 uses your landline to connect to emergency services. You can plug the device’s telephone cord into a wall or telephone jack; it is also compatible with a VOIP.

Can I receive calls on GuardianAlert911?

No, this is a one-way device. You can press the button to call 911, but they cannot call you back on the pendant.

Is GuardianAlert911 a mobile device?

No, GuardianAlert911 is an in-home personal emergency response device. It must always be plugged into a telephone jack. 

How far away from the base unit can I be with GuardianAlert911?

Your device has a 600-foot communication range with the base unit.

Are there monthly fees or subscriptions required to use GuardianAlert911?

No, as an unmonitored personal emergency response system you will never have to pay a monthly fee or subscription.

Why are there no monthly fees?

GuardianAlert911 falls under the FCC provision for carriers to support all 911 calls. Learn more > 

Does GuardianAlert911 have GPS location services?

Yes, the device is connected to a landline. Emergency services can locate you and dispatch assistance.

Is the GuardianAlert911 waterproof?

It is not waterproof, but it is water-resistant (meets IPX-5 standards). You may wear your device in the bath or shower, but do not submerge it under water.  

What is the warranty coverage for GuardianAlert911?

It is covered under a 1-year limited warranty. Details here >

GuardianAlert911+

How does GuardianAlert911+ work?

With a press of a button, this device connects directly with 911 to dispatch first responders in emergencies.

Can I receive calls on the GuardianAlert911+

No, this is a one-way device. You can press the button and call 911, but they cannot call you back on the pendant.

I am having trouble installing my GuardianAlert911+. Can you assist me?

Check out our Customer Support page to call, email or live chat with us. 

Does the GuardianAlert911+ need to connect to a landline?

No, this device uses 4G LTE to connect to cellular networks.

Will I need a cellphone plan to use GuardianAlert911+?

No, once you charge your device it is ready to go.

Are there monthly fees or subscriptions required to use GuardianAlert911+?

No, there are no monthly fees or subscriptions.

Why are there no monthly fees?

GuardianAlert911+ falls under the FCC provision for carriers to support all 911 calls. Learn more >  

Does GuardianAlert911+ have GPS location services?

No, your device cannot provide GPS-enabled location. 911 MAY be able to use carrier triangulation data, but this is not exact, and may be able to lead first responders directly to you.

Will 911 know my location?

They will not be able to determine your location from the call. Always be sure to give first responders your address or location before hanging up the phone.

How do I charge my GuardianAlert911+?

To charge your device, place it on the charging station included with purchase. If you use battery supervision, the battery will last for up to 2 months. It lasts up to 6 months without battery supervision.

Is the GuardianAlert911+ waterproof?

It is not waterproof, but it is water-resistant (meets IPX-5 standards). You may wear your device in the bath or shower, but do not submerge it under water. 

What is the warranty coverage for GuardianAlert911+?

It is covered under a 1-year limited warranty. Details here >

Logicmark

Who is LogicMark?

LogicMark is a Kentucky based company that specializes in the design and manufacture of innovative Home Healthcare products with a focus on Personal Emergency Response Systems.

What makes LogicMark unique?

Having served the Veterans Affairs administration for over 10 years, we have a strong relationship with government agencies.

We were the first company to innovate around 2-way voice in personal emergency response pendants and to allow users to call friends and family first.

Additionally, we put our customers’ needs first by offering devices with no monthly fees or subscriptions.

How can I buy LogicMark products?

We sell our products through our Shop, to Veterans through the Veterans Affairs Administration, and to B2B entities through our internal sales team.

Shop Now >

Veterans >

Where can I receive assistance for my LogicMark app or device?

Reach out to us through our Customer Support page.

Customer Support >

Where can I find Investor information for LogicMark?

Learn more through our Investor Relations page.

Investors >

Veterans

What if I do not qualify for a free device?

You can still purchase an AsterX or LogicMark device.

Shop Now >

I am a veteran who needs assistance with my device. Where should I call?

We have a dedicated service number specific to veterans: call (866) 541-VETS (8387).

GSA

Where can I find more information about LogicMark’s GSA contract?

Learn more about GSA contract-approved purchasing on our dedicated GSA page.

GSA >

Who should I contact if I am interested in placing a GSA Schedule order?

Send an email to VAorders@logicmark.com for ordering inquiries.

FCC (Federal Communications Commission) Information

Will LogicMark devices cause harmful interference with other electronics?

No, as all of our devices are FCC Part 15 compliant Class B digital devices.

What is FCC Part 15 compliance mean?

It means that devices may not cause harmful interference, must accept interference from other devices, and all device changes must be approved by the manufacturer.

Where can I find more information on FCC compliance?

You may find more information regarding FCC compliance on the FCC website.

FCC Compliance >

What other standards do LogicMark and AsterX devices meet for consumer electronics?

All LogicMark and AsterX devices are manufactured to never exceed SAR (Specific Absorption Rate) for exposure to RF (radio frequency) emissions for body worn devices. Learn more about SAR standards, below.

FCC SAR Standards >

Can LogicMark personal emergency response devices interfere with Pacemakers?

Our devices are manufactured according to current FCC and FDA standards, which state that cell phones do not pose a significant health risk to pacemaker wearers.

If you have any concerns, please consult your physician.

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