LogicMark
FAQ
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FreedomAlert
FreedomAlert allows you to connect with friends and family in times you need help, or it can connect you with 911 in an emergency.
With the push of a button, you can call up to 4 pre-programmed contacts or 911 directly–to come to assist you. If medical assistance is needed, they can call 911 to dispatch emergency services.
Yes, the FreedomAlert uses your landline to connect to emergency services. Plug the device’s telephone cord into a wall or telephone jack, the device is compatible with VOIP.
FreedomAlert will call the next contact and continue to cycle through until someone picks up or forwards the call to 911.
No, this is a one-way device. You can press the button to call friends and family or 911, but they cannot call you back on the pendant.
No, FreedomAlert is an in-home personal emergency response device. It must always be plugged into a telephone jack.
Your device has a 600-foot communication range with the base unit.
The device is connected to a landline, 911 can locate where a LogicMark device is calling from within a 600-radius of the base unit.
The base unit must always stay plugged in, but it does have a 24-hour battery backup in case of power outages.
The pendant uses a lithium-ion battery, which lasts for up to 4 months. To recharge the battery, place it in the base unit battery charging port.
Check out our Customer Support page to call, email or live chat with us.
No, as an unmonitored personal emergency response system you will NEVER have to pay a monthly fee or subscription.
No! Because the FreedomAlert is a cellular phone, you speak directly to a 911 emergency operator instantly through the pendant.
It is not waterproof, but it is water-resistant (meets IPX-5 standards). You may wear your device in the bath or shower, but do not submerge it under water.
It is covered under a 1-year limited warranty. See details here.
GuardianAlert911
With a press of a button, this device connects directly with 911 to dispatch first responders in emergencies.
No, this is a one-way device. You can press the button and call 911, but they cannot call you back on the pendant.
To charge your device, place it on the charging station included with purchase. We recommend charging GuardianAlert911 once a month.
The device’s battery will last for 1 month or more on one charge.
Check out our Customer Support page to call, email or live chat with us.
Yes, the GuardianAlert911 uses your landline to connect to emergency services. You can plug the device’s telephone cord into a wall or telephone jack; it is also compatible with a VOIP.
No, this is a one-way device. You can press the button to call 911, but they cannot call you back on the pendant.
No, GuardianAlert911 is an in-home personal emergency response device. It must always be plugged into a telephone jack.
Your device has a 600-foot communication range with the base unit.
No, as an unmonitored personal emergency response system you will never have to pay a monthly fee or subscription.
GuardianAlert911 falls under the FCC provision for carriers to support all 911 calls. Learn more here.
Yes, the device is connected to a landline. Emergency services can locate you and dispatch assistance.
It is not waterproof, but it is water-resistant (meets IPX-5 standards). You may wear your device in the bath or shower, but do not submerge it under water.
It is covered under a 1-year limited warranty. See details here.
GuardianAlert911+
With a press of a button, this device connects directly with 911 to dispatch first responders in emergencies.
No, this is a one-way device. You can press the button and call 911, but they cannot call you back on the pendant.
Check out our Customer Support page to call, email or live chat with us.
No, this device uses 4G LTE to connect to cellular networks.
No, once you charge your device it is ready to go.
No, there are no monthly fees or subscriptions.
GuardianAlert911+ falls under the FCC provision for carriers to support all 911 calls. Learn more here.
No, your device cannot provide GPS-enabled location. 911 MAY be able to use carrier triangulation data, but this is not exact, and may be able to lead first responders directly to you.
They will not be able to determine your location from the call. Always be sure to give first responders your address or location before hanging up the phone.
To charge your device, place it on the charging station included with purchase. If you use battery supervision, the battery will last for up to 2 months. It lasts up to 6 months without battery supervision.
It is not waterproof, but it is water-resistant (meets IPX-5 standards). You may wear your device in the bath or shower, but do not submerge it under water.
It is covered under a 1-year limited warranty. See details here.
LogicMark
LogicMark is a Kentucky based company that specializes in the design and manufacture of innovative Home Healthcare products with a focus on Personal Emergency Response Systems.
Having served the Veterans Affairs administration for over 10 years, we have a strong relationship with government agencies.
We were the first company to innovate around 2-way voice in personal emergency response pendants and to allow users to call friends and family first.
Additionally, we put our customers’ needs first by offering devices with no monthly fees or subscriptions.
Reach out to us through our Customer Support page.
Learn more through our Investor Relations page.
Veterans
You can still purchase an AsterX or LogicMark device.
We have a dedicated service number specific to veterans: call (866) 541-VETS (8387).
GSA
Learn more about GSA contract-approved purchasing on our dedicated GSA page.
Send an email to [email protected] for ordering inquiries.
FCC (Federal Communications Commission) Information
No, as all of our devices are FCC Part 15 compliant Class B digital devices.
It means that devices may not cause harmful interference, must accept interference from other devices, and all device changes must be approved by the manufacturer.
You may find more information regarding FCC compliance on the FCC website.
All LogicMark and AsterX devices are manufactured to never exceed SAR (Specific Absorption Rate) for exposure to RF (radio frequency) emissions for body worn devices. Learn more about SAR standards, below.
Our devices are manufactured according to current FCC and FDA standards, which state that cell phones do not pose a significant health risk to pacemaker wearers.
If you have any concerns, please consult your physician.
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