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Frequently Asked Questions

Who is LogicMark?

LogicMark is a Kentucky based company that specializes in the design and manufacture of innovative Home Healthcare products with a focus on Personal Emergency Response Systems.

How do I activate my Freedom Alert Mini?

If you were given a Freedom Alert Mini by the VA, you can activate it here: https://register.logicmark.com/

We are also available to take your activation information over the phone at (866) 541-8387 M-F 8:30am ET- 5:30 pm ET. Please have the Serial Number of your device ready.

Is the Guardian Alert 911 Plus waterproof?

It is not waterproof, but it is water-resistant (meets IPX-5 standards). You may wear your device in the bath or shower, but do not submerge it under water.

Why should I buy Freedom Alert Max?

Freedom Alert Max offers a comprehensive set of life-saving features and advanced technology. With 4G LTE connectivity, it enables users to call for help from anywhere there’s cell service, ensuring reliable communication even in emergencies where the person is unable to speak. Non-emergency calling is also available with Freedom Alert Max, make unlimited calls with a monitoring subscription.

Patented fall detection alerts caregivers and emergency services to a fall and allows them to dispatch help as soon as possible. Geofencing capabilities adds an extra layer of security by alerting caregivers if their loved one moves beyond a designated zone. GPS location services pinpoint exact locations during critical moments.

Overall, the Freedom Alert Max provides the ultimate peace of mind by offering reliable communication, precise location tracking, and proactive alerts for potential risks to safety. Medication reminders and activity metrics add to proactive caregiving and peace of mind.

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